Premium rack-space in the newly-built Equinix SY4 is a crowd pleaser, and with easy access terms and flexible pricing, we’re here to make sure your growth is as smooth as can be. Special requirements aren’t a problem, just let us know. 🙂
BEnefits for using us in Equinix SY4
A safe haven for your finest gear
With temperature monitoring set, and a live feed of fire suppression, it’s safe.
10Gbps+ network speed
Our network’s built for growth, and it’s sure to help you scale. Whoosh!
IPv4 & v6 support
v4 is a finite resource, which is why we provide v6 as standard (/64 for free).
Secure facility, manned 24/7
Nothing’s getting past the walls of the data centre – it’s like Fort Knox in here.
Access reports for space
Keen to know what’s going on with your colo? No worries, it’s reported!
Up-time reporting, goals
Always striving for greater up-time, we’re proud to rock a bunch of 9s.
Online management tools
Managing your rack-space shouldn’t be difficult, we make it nice & simple.
Expand easily as you grow
OOB access via VPN
You’ve got access no matter what’s decided to go poof on a Friday arvo.
How we go about colo
Offering DDoS protection by default, redundant network feeds, high-quality hardware & leading support, we know what you need to succeed online!
Thanks to our continual investment towards the under-pinning network and infrastructure, we average above 99.99% – not a bad effort we think!
Our network’s multi-homed out of both Sydney & Melbourne, with Megaport and all major IXs online. We’re peered with AWS, Equinix’s POIs & Vocus.
If you need some more flexibility, we’re always open to improving our network.
Equinix SY4 has 24/7/365 manned security, alongside biometric scanners, man-traps and isolated suites & cages.
We operate CCTV surveillance as well as security monitoring (ie. door & rack status changes). All systems use SSL.
Support & engineers
Whether you need help planning upgrades, or if you need urgent works handled either remotely or on-site at the data centre, we have techs ready.
You’ve got questions, we’ve got answers
Answers to your colo queries 🔐
How quickly can I move my gear in?
Typically within 24 hours of agreeing with the terms and making your first colocation payment. Access to the facility is easy.
Is the OOB VPN configured automatically?
This depends on your configuration with us – if you’re bringing your own router and prefixes then it’s likely irrelevant, etc.
How easy is it to configure reverse DNS records?
Easy! Simply raise a ticket and our team will complete the request within 3 hours. Propagation is instant as far as our PTR nameservers are concerned, so global propagation is as prompt as possible.
I've got emergency access - how do I access the DC?
Ring our Network Operations Centre (NOC) citing your Operations ticket number. If you require smart-hands rather than emergency access, please make this clear in the ticket to assist our team.
Something's changed, I'm sure of it. Is there CCTV?
There is CCTV within and outside Equinix SY4, and we have further high-definition day/night CCTV coverage within our cages. Please submit a detailed ticket if you suspect there’s been foul play.
Where is the data centre located?
Equinix SY4 is located at 200 Bourke Road, Alexandria NSW. Access to the campus is not available unless previously approved.
How does redundant power work in my space?
You will have access to IEC outlets on 2 redundant power feeds, with one PDU on either side of the cabinet. Equinix runs each feed on entirely separate electricity connections, generator and battery sets.
Are there contracts? What's the minimum commitment?
Yes and it depends. You’ll need to agree to our contract as we need to pass on Equinix’s requirements to your entity, and there may be a minimum term depending on your commitment & the deal in-place.
Help! I need someone on the ground. What's the process?
Raise a ticket with our Operations team requesting on-site assistance, specifying the urgency and specifics of your request.
I've lost my Equinix prox card - please help me, I need it!
Please raise a support ticket with your Equinix prox card number and your colocation details, as well as details surrounding how the card went walkabouts, and we’ll organise its replacement ASAP.
Happy servers or a happy farewell 🛎
Australian technical support
Professional engineers who work tirelessly and logically to resolve your problems, small or large. Properly planning deployments to ease set-backs helps us shine.
30-day money-back guarantee
We get it, not everyone is going to love how we do things, but given how few clients leave us, we happily give you 30 days to work out how we fit in for you. Refunds are easy.